🕵️♂️ COMING SOON Professional Mystery Shopper Services
Moorlands Pub Company Limited
Enhance your guest experience and protect your brand reputation with our upcoming Nationwide Mystery Shopper Service, designed specifically for the hospitality industry.
Our trained assessors visit your venue discreetly and evaluate every part of the customer journey — giving you honest, detailed insights that help strengthen standards and improve performance.
🔍 What We Assess:
✅ Brand Standards Compliance (Customer Perspective)
✅ Front of House Impressions
— First impressions
— Welcome, atmosphere & guest flow
— Overall professionalism
✅ Staff Engagement & Service Quality
— Friendliness
— Efficiency
— Service knowledge
✅ Cleanliness of Public Areas
— Bar & dining areas
— Toilets
— Entrances & walkways
✅ Food & Drink Quality
— Presentation
— Temperature
— Consistency
— Value for money
With actionable reporting and professional insight, we help Managers, Landlords, and Operators identify strengths and address improvement opportunities quickly and effectively.
📞 Launching soon — stay tuned for full service details.
Moorlands Pub Company Limited
Professional. Reliable. Hospitality Experts.



